This position is open to Remote, LATAM Residents and ****requires full English Fluency as you will be servicing U.S. Markets. Hours are Eastern Standard Time.

Whippy seeks an innovative Customer Success Manager who will act as a strategic advisor, proactively guiding clients to success by offering custom solutions and insightful consulting on the Whippy platform.

⚡ What you'll do

• Be a Solutions Architect - Collaborate with clients to tailor customer solutions using the Whippy platform. Understand and utilize product data to proactively guide clients in optimizing their use of the platform.
• Offer Dedicated Support - Offer specialized support to high-value and enterprise customers through various communication channels, including phone, chat, email, and Zoom.
• Proactive Consultation- Educate clients on Whippy best practices included custom strategies for those under utilizing and over utilizing their packages.
• Value based Upselling - Identify opportunities for clients to upgrade their packages and consult with them to explain the benefits. Understand and articulate the Whippy value proposition, pricing, and basic sales techniques.
• New Industry Support- Work with beta customers in new industries, customizing the Whippy platform to their specific use cases and aiding with customer success stories.
• Product Contributor - Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests.
• Clear Documentation - Contribute to the support center with very clear written documentation & articles.
• Marketing Collaboration - Partner with marketing to develop use case stories and customer success stories, providing our sales team with essential collaterals.

🎯 What we're looking for

• Deep product knowledge and passion for Whippy, with the ability to become a true expert in all aspects of the platform.
• Strong relationship-building skills, with an ability to create meaningful connections with clients.
• Exceptional communication skills, both written and verbal.
• Proficiency in data analysis using tools like Google Sheets, Excel, and data management software.
• Excellent time management and organizational skills.
• At least 2+ years of experience in customer success or a related field, preferably in a SAAS environment.