Location: Remote, LATAM

Whippy is leading the way in AI-powered business communication, transforming how companies engage with customers using intelligent AI Agents. From customer support to marketing to sales, businesses rely on Whippy’s Voice AI and Chat AI to eliminate manual workflows—responding to inquiries, nurturing leads, screening job applicants, and automating high-value interactions at scale. By combining AI-driven messaging with omni-channel automation, Whippy replaces outdated tools with a single, powerful platform that helps businesses work smarter, faster, and more efficiently.

This position is open to Remote, LATAM Residents and ****requires full English Fluency as you will be servicing U.S. Markets. Hours are Eastern Standard Time.

Whippy seeks an innovative Customer Success Manager who will act as a strategic advisor, proactively guiding clients to success by offering custom solutions and insightful consulting on the Whippy platform.

⚡ What you'll do

• Be a Solutions Architect - Collaborate with clients to tailor customer solutions using the Whippy platform. Understand and utilize product data to proactively guide clients in optimizing their use of the platform.
• Offer Dedicated Support - Offer specialized support to high-value and enterprise customers through various communication channels, including phone, chat, email, and Zoom.
• Proactive Consultation- Educate clients on Whippy best practices included custom strategies for those under utilizing and over utilizing their packages.
• Value based Upselling - Identify opportunities for clients to upgrade their packages and consult with them to explain the benefits. Understand and articulate the Whippy value proposition, pricing, and basic sales techniques.
• New Industry Support- Work with beta customers in new industries, customizing the Whippy platform to their specific use cases and aiding with customer success stories.
• Product Contributor - Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests.
• Clear Documentation - Contribute to the support center with very clear written documentation & articles.
• Marketing Collaboration - Partner with marketing to develop use case stories and customer success stories, providing our sales team with essential collaterals.

🎯 What we're looking for

• Deep product knowledge and passion for Whippy, with the ability to become a true expert in all aspects of the platform.
• Strong relationship-building skills, with an ability to create meaningful connections with clients.
• Exceptional communication skills, both written and verbal.